Delivery and Returns

Returns
 
We are happy to accept your extensions back for a colour exchange or refund within 7 days of receipt of your order. Returns will only be accepted if they are unopened and the gold band must still be intact. The hair and its packaging / net must be in a brand new condition with no tampering.
Once the packet or hair net is open and the gold band has been removed you will not be able to return your extensions as they are classed as a hygiene product.
Please note Crowning Glory will not refund your delivery costs and we strongly advise that you return them via a tracked method of postage such as Royal Mail 1st class recorded


Please enclose your original invoice and either request a refund or exchange, be sure to add your chosen shade if you require an exchange
There is no need to get in touch regarding your return, just simply send back to us via a recorded delivery method. Your return will be processed within 1-2 working days
 
Shipping and delivery
Guaranteed Next Day Delivery 
If you place your order by 2pm your order will be delivered the next day 
Express Delivery
If you place your order by 2.00pm Monday to Friday, you will receive your goods in 1-2 business days (excluding Saturdays and Sundays)
Please note, we do not deliver on Bank Holidays.
We use Royal Mail as our preferred courier, all international orders will be dispatched via Royal Mail.
The cost of Express Delivery is £4.99
Please note we do deliver Saturdays unless you specifically require, please get in touch with us to arrange this
Standard Delivery
Deliveries will be made within 2-3 working days after you place your order (excluding weekends).
The cost of Standard Delivery is £3.99
 
Europe
Delivery is estimated at 2-5 working days after you place your order (excluding weekends).
The cost of the European Delivery Service is £12.99
United States
Delivery is estimated at 3-7 working days after you place your order (excluding weekends).
The cost of the United States Delivery Service is £12.99
Canada
Delivery is estimated at 3-7 working days after you place your order (excluding weekends).
The cost of the Canadian Delivery Service is £12.99
Australian & Rest Of World
Delivery is estimated at 5-10 working days after you place your order (excluding weekends).
The cost of the Australia and Rest Of World Delivery Service is £12.99
 
 
Please note Crowning Glory can not predict if there will be a customs charge or how much it will cost. The recipient of the package is responsible for all customs charges.